Marlborough Insurance Services T /A
38 Queen Street
01288 359666
About our insurance services

1 The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates Financial Services. It requires us to give you this document. Use this information to decide if our services are right for you.
2 Whose products do we offer?
We offer products from a range of insurers.
We only offer products from a single company for Motor Legal Expenses.
– MotorPlus Legal Expenses.
3 Which service will we provide you with?
We will advise and make recommendations for you after we have assessed your needs from the information supplied by you
4 What will you have to pay us for this service?
An administration fee
3% charge for credit card payments
Cancellation charge, minimum £10 and commission claw back
You will receive a quotation which will tell you about any fees relating to any particular insurance policy.
5 Who regulates us?

Compass Consultants, 38,Queen Street, Bude, Cornwall, EX23 8BB is a trading name of Marlborough Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority. Our FCA register
number is 310239

Our permitted business is arranging general insurance contracts. You can check this on the FCA’s Register by visiting the FCA’s Website or by contacting the FCA on 0800 1116768.

6 What to do if you have a complaint?

If you wish to register a complaint, please contact us:

…. in writing                                           or …. by phone Telephone 01288 359666

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman address is South Quay Plaza, 183 Marsh Wall,London,E14 9SR
7 Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 90% compensation of all of the claim with no upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. ‘Example of compulsory insurance is Employee Liability cover’

Further information about the compensation scheme arrangements is available from the FSCS.

8        Commercial

Prior to the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be advised of the level of commission which we receive from underwriters. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.

9 Risk Transfer

Premiums that we collect from you are held in an insurance broking bank account specifically used for the holding of client premiums. By virtue of agreements we hold with insurers, we collect premiums as agents of the insurer. Therefore, once we have collected premiums from you, under the terms of our agreement with your insurers, those premiums are treated as having been paid to the insurer. We will remit the premiums to insurers, after deduction of our commission, in accordance with the terms of our agreements with insurers.

10 Client money segregation (Statutory Trust)

Premiums that we collect from you will be segregated into and held in a Client Money Bank Account. The client money will be held by us as trustee on your behalf. The Client Money Bank Account is set up as a trust governed by FCA rules. This means that once the client money is segregated into the Client Money Bank Account, it falls into our legal ownership but remains in the beneficial ownership of customers whose premiums are deposited in the Account. If we become insolvent the terms of the trust dictate that the customers will have a prior claim on the client money in the Account according to their respective interests in the client money. The costs relating to the distribution of client money may have to be borne by the trust.